Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website, purchase products, request a quote, communicate with us, participate in our SMS/text messaging program, or otherwise use our products and services (collectively, the "Services").

DF Studio NYC is located at 243 Grandview Avenue, Staten Island, NY 10303.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with DF Studio NYC, we may collect the following categories of personal information:

• Contact Information: Your name, email address, telephone number, billing address, shipping address, project address, and other contact information you provide.
• Order and Transaction Information: Products purchased, quantities, order history, invoices, payment status, shipping information, delivery information, returns, refunds, and related transaction records.
• Quote and Project Information: Information submitted when requesting a quote or assistance with a project, including project locations, measurements, specifications, drawings, photographs, material requirements, timelines, and other project details.
• Account Information: Information associated with customer, contractor, trade, or online accounts, including login information and account preferences.
• Payment Information: Information necessary to process your purchases. Payments may be processed by Shopify or other third-party payment processors. DF Studio NYC does not store complete payment card numbers when those details are handled directly by our payment processors.
• Communications: Emails, telephone communications, SMS/text messages, contact-form submissions, customer service requests, and other communications between you and DF Studio NYC.
• SMS Consent Information: Your mobile telephone number, consent status, date and method of opt-in, opt-out requests, and other records necessary to administer our SMS messaging program.
• Website and Device Information: IP address, browser type, device type, operating system, referring URLs, pages viewed, interactions with our website, cookies, and similar technical information.

We may collect personal information directly from you when you:

• Place an order through our website, showroom, telephone, email, or another sales channel.
• Request a product or project quote.
• Create or use a customer or trade account.
• Contact us by telephone, email, SMS, website form, or in person.
• Request delivery, shipping, pickup, or freight services.
• Submit drawings, measurements, photographs, specifications, or other project information.
• Sign up for marketing communications.
• Opt in to receive SMS/text messages.
• Participate in promotions, surveys, or other customer programs.

We may also automatically collect certain technical information when you use our website through cookies and similar technologies.

We may receive information from service providers that assist us with e-commerce, payment processing, shipping, delivery, customer relationship management, analytics, advertising, and other business operations.

We may use personal information to:

• Process, fulfill, and manage orders.
• Prepare and respond to quotes and product inquiries.
• Process payments, refunds, and account balances.
• Coordinate shipping, freight, delivery, and customer pickup.
• Communicate order status, tracking information, delays, and delivery updates.
• Provide customer service and technical support.
• Maintain customer and trade accounts.
• Verify tax-exempt documentation and other business records.
• Respond to questions, requests, complaints, returns, and warranty inquiries.
• Communicate regarding projects, products, estimates, and services.
• Send SMS/text messages where you have provided appropriate consent.
• Send promotional emails, product announcements, and other marketing communications where permitted.
• Maintain records necessary for accounting, tax, fraud prevention, and legal compliance.
• Protect our website, customers, employees, and business against fraudulent, unauthorized, or unlawful activity.
• Analyze and improve our website, products, customer experience, and business operations.
• Comply with applicable laws, regulations, legal processes, and governmental requests.

• Order confirmations and status updates.
• Delivery, shipping, and pickup notifications.
• Quote and account follow-ups.
• Customer service communications.
• Product and project updates.
• Periodic promotional offers and product announcements where you have opted in to receive them.

Message Frequency: Message frequency varies depending on your orders, inquiries, account activity, and communication preferences.

Message & Data Rates: Message and data rates may apply. Your mobile carrier determines any applicable charges.

Eligibility: You must be at least 18 years old and the account holder or an authorized user of the mobile number you provide. You agree to notify us if you change or relinquish that mobile number.

Carrier Delivery: Carriers are not responsible for delayed or undelivered messages, and message delivery is not guaranteed.

Information may be provided to service providers strictly as necessary to operate and support our messaging program, customer service systems, telecommunications infrastructure, or related business functions.

Such service providers may only use the information as necessary to provide services to DF Studio NYC and not for their own independent marketing purposes.

We may disclose personal information to service providers and other parties that perform functions on our behalf, including:

• Shopify and e-commerce service providers.
• Payment processors.
• Shipping carriers, freight companies, and delivery providers.
• Customer relationship management and customer service platforms.
• SMS and telecommunications service providers.
• Website hosting and technology providers.
• Analytics and advertising providers.
• Accounting, professional, legal, and business service providers.

We may also disclose information when reasonably necessary to comply with applicable laws, regulations, subpoenas, court orders, or other legal processes; enforce our agreements; prevent fraud; protect our rights or property; or protect the safety and security of our customers, employees, or others.

If DF Studio NYC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable legal requirements.

Our online store is powered by Shopify Inc.

Shopify may collect and process personal information when you access our website, create an account, place an order, complete checkout, or otherwise interact with our online store.

Shopify's handling of personal information is governed by its own applicable privacy practices and policies.

Transactions for products purchased from our store are made directly between you and DF Studio NYC.

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand website usage, improve our Services, measure marketing performance, and provide relevant content.

These technologies may collect information such as:

• IP address.
• Browser and device information.
• Pages viewed.
• Time spent on pages.
• Referring websites.
• Website interactions.
• Shopping and checkout activity.

You may be able to control or disable certain cookies through your browser settings or other privacy controls made available through our website. Disabling certain cookies may affect website functionality.

We may use third-party analytics and advertising services to better understand how customers interact with our website and marketing.

Depending on your settings and applicable law, these providers may use cookies or similar technologies to measure website activity, advertising effectiveness, or interactions with our Services.

Where required, we will provide appropriate choices regarding the use of information for targeted advertising or similar purposes.

SMS opt-in information and consent are not provided to third parties for their own advertising or marketing purposes.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, provide customer service, resolve disputes, enforce agreements, and satisfy applicable accounting, tax, regulatory, and legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Opt out of certain marketing communications.
• Withdraw consent where processing is based on your consent.
• Exercise other privacy rights available under applicable law.

We may need to verify your identity before processing certain privacy requests.

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Participation in our SMS/text messaging program requires users to be at least 18 years old.

Our website may contain links to websites, manufacturers, payment providers, shipping providers, social media platforms, or other services operated by third parties.

DF Studio NYC does not control the privacy practices of these third parties. Information you provide directly to a third party is governed by that third party's privacy policy and practices.

We encourage you to review the privacy policies of third-party websites and services before providing personal information.

If you access our Services or purchase products from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws in your country of residence.

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will revise the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.