Privacy Policy

DF Studio NYC

DF Studio NYC ("DF Studio NYC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, book a service, or otherwise interact with us, including through SMS text messaging.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal & Project Information

We may collect the following types of information:

Contact information: Name, phone number, email address, and mailing/project address.
Project information: Details about your stair installation project, including measurements, materials, timeline, and photos you provide.
Communication data: Records of calls, emails, text messages, and form submissions.
Payment information: Billing details necessary to process payments. Payments are processed securely through third-party payment processors, and we do not store full payment card numbers.
Website usage data: IP address, browser type, device information, and cookies. See Section 7.

2. How We Collect Information

We collect information through:

Web forms on our website, including quote requests, booking forms, and contact forms.
In-person consultations and phone calls.
Lead generation forms, including Meta/Facebook and Instagram lead ads.
Email correspondence.
SMS opt-in at booking or checkout.

3. How We Use Your Information

We use the information we collect to:

Schedule and confirm stair installation appointments and consultations.
Provide project updates, reminders, and service-related communications.
Respond to inquiries and provide customer support.
Send promotional offers and updates about our services, only where you have opted in.
Process payments and maintain business records.
Improve our website and services.

4. SMS / Text Messaging Communications

If you provide your mobile phone number and opt in via our web form or checkbox, you consent to receive SMS text messages from DF Studio NYC related to:

Appointment scheduling and reminders.
Installation updates and confirmations.
Customer service follow-ups.
Promotional offers and service updates.

Message frequency varies. Message and data rates may apply.

SMS Opt-Out: You can opt out of text messages at any time by replying STOP to any message. You can request help by replying HELP. You may opt back in at any time by replying START.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except as necessary to support services such as customer service or platform functionality, including our SMS service provider.

5. How We Share Your Information

We Do Not Sell Your Personal Information

We may share information with:

Service providers who help us operate our business, such as SMS/CRM platforms, scheduling software, and payment processors, subject to confidentiality obligations.
Legal authorities where required by law, subpoena, or to protect our legal rights.
Business transfers in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality terms.

We do not share SMS opt-in data or mobile phone numbers with third parties for their own marketing purposes.

6. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can adjust your browser settings to refuse cookies, though this may affect site functionality.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of marketing communications, including SMS, email, and calls.

To exercise any of these rights, contact us using the information in Section 11.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

11. Contact Us

Company DF Studio NYC

Email sales@dfstudio.nyc

Phone 347-801-2855

Address 243 Grandview Ave, Staten Island, NY 10303

By submitting your information through our website or opting in to SMS communications, you acknowledge that you have read and understood this Privacy Policy.